UPS Operator: Hello and thank you for calling UPS. How can I help you today?
Me: I'd like to place an order for supplies, please.
UPS Operator: Okay. And can I have your first and last name, please?
Me: Mandy _____.
UPS Operator: Now it is okay if I call you by your first name today?
Me: No. I'd prefer you call me Suzie.
UPS Operator: Excuse me?
Me: Suzie. I would like you to call me Suzie.
UPS Operator: Okay then, Suzie, what items would you like to order today?
Me: Well, I need some international airway pouches and those padded packs...the ones with the bubble wrap inside them...you know the ones I mean?
UPS Operator: Do you have the item number for these things?
Me: I do not, because we're all out of them...hence the reason I'm ordering more.
UPS Operator: I'm sorry, Suzie, but I'm going to have to direct you to the online store, where you can pick out the necessary supplies and give me the item number.
Me: But I just told you what I need...I can't imagine it's too difficult to look up the item number for "international airway bills."
UPS Operator: Shall I transfer you to the technical support department so they can help you locate your items online?
Me: No. I'd just like to place my order with you now.
UPS Operator: Well, my apologies, but that will not be possible.
Me: You know, if I was allowed to make the executive decision, I'd close our account and open one with Fed Ex instead - at least they let me order my items over the phone.
UPS Operator: Will that be all today, Suzie?
Me: No, I'm not quite done telling you how I prefer Fed Ex.
UPS Operator: Thank you for calling UPS and have a good day.